Replace / Jira Service Management
Best free Jira Service Management alternatives (open source, self-hosted) 2026
The best open-source alternative to Jira Service Management is GLPI (or Zammad) with iTop, self-hosted on Railway. ITSM and tickets you host. GLPI is GPL-3.0; Zammad is AGPL-3.0 — ServiceNow, Freshservice, and Jira Service Management without the ITSM seat.
Estimated save $2,400 a year.
Open the stackStart on Railway
How Jira Service Management compares
| Jira Service Management | GLPI / Zammad | |
|---|---|---|
| Pricing model | Hosted subscription | Open-source or fair-code license; you pay the host |
| Hosting | Vendor cloud | Self-hosted on Railway or any VPS |
| Rough monthly cost | Public list price not verified this run | Hosting only — no SaaS seat meter in this repo |
- GLPI
GPL-3.0 IT asset and service desk
- Zammad
AGPL-3.0 ticket desk already on /best/helpdesk
- iTop
CMDB and ITSM if GLPI is not the shape
FAQ
- What is the best free open-source Jira Service Management alternative?
- The best open-source alternative to Jira Service Management is GLPI (or Zammad) with iTop, self-hosted on Railway. ITSM and tickets you host. GLPI is GPL-3.0; Zammad is AGPL-3.0 — ServiceNow, Freshservice, and Jira Service Management without the ITSM seat.
- Is it free?
- The GLPI / Zammad licenses are open source or fair-code. You still pay hosting (Railway or any VPS) and any APIs the stack calls. There is no Jira Service Management seat or task bill on this path.
- Can I migrate from Jira Service Management?
- Yes. Start with the workflows or data you actually use, then cut over. The GLPI / Zammad stack page has the agent prompt and the cost table; most teams rebuild the slice that matters and leave old Jira Service Management links until they expire.
- How do I deploy it?
- Open the GLPI / Zammad stack, copy the agent prompt, and deploy on Railway (one service, PORT, and a volume when the app needs disk). Placeholder: GLPI (PHP + MariaDB) or Zammad (Rails + Postgres/Elasticsearch as documented) plus a volume. This is several services. No one-click template in this repo yet — Start on Railway. Shared inboxes stay on /stacks/chatwoot-support.
- What does this replace?
- ServiceNow / Freshservice / Jira Service Management. The published small-team estimate on this stack is $2,400 a year.
Related pages
Stack of the Week
Get one stack a week that replaces a SaaS bill.