Chatwoot + Resend + Onyx

Shared inbox, help center, and AI answers. Intercom without the platform tax.

The problem

Intercom and Zendesk price like you are a Fortune 500 support org. A 3-person studio needs a shared inbox, a docs search, and a way to mail people.

Replaces

Intercom / Zendesk

Estimated SaaS saved

$8,000

per year, small team, before lock-in

Deploy on Railway

Sponsor this stack

Placeholder: Chatwoot + Resend + Onyx. Medium; needs SMTP and a vector store for Onyx.

The stack

Chatwoot
Open-source shared inbox and live chat
Catalog entry →
Resend
Transactional mail
Onyx
AI answers over your docs
Catalog entry →

Cost table

You stop paying	Typical / year	Self-host instead
Intercom Essential	$8,000	Chatwoot + Onyx
Zendesk Suite	$5,400	Chatwoot help center

Agent setup prompt

Replace Intercom/Zendesk with Chatwoot, Resend, and Onyx.

- Chatwoot for conversations, canned replies, and a help center.
- Resend for outbound email (use send. subdomain).
- Onyx indexed on the help center + c17 stack markdown so agents and humans get the same answers.
- Persist Chatwoot and Onyx data. Lock down public signup.

Also as markdown: /stacks/chatwoot-support.md

FAQ

Is Onyx required?: No. Ship Chatwoot first. Add Onyx when the same 40 questions clog the inbox.