Best / Customer support for ecommerce
Best open-source Customer support for ecommerce
The best self-hosted ecommerce-support split in the c17.io catalog is Chatwoot for a shared inbox with store channels (the published Gorgias stack — community MIT Expat; skip enterprise/), Zammad when you want that AGPL-3.0 ticket desk next to the shop — /compare/chatwoot-vs-zammad, FreeScout when you want that AGPL-3.0 mailbox — /compare/chatwoot-vs-freescout, and osTicket when you want a GPL-2.0 classic box. This is not Gorgias' every Shopify macro SKU or Kustomer's every CRM SKU (Kustomer was skipped so the lander stays one path). The store itself stays on /best/ecommerce. A generic helpdesk stays on /best/helpdesk.
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Ranked picks
1
ChatwootShared inbox with store channels — the c17 Gorgias path. /compare/chatwoot-vs-zammad.
When to pick it: Shopify-shaped conversations you host.
2
ZammadAGPL-3.0 email tickets already on /best/helpdesk. /compare/chatwoot-vs-zammad.
When to pick it: Tickets next to the shop, not Gorgias macros.
6,025 stars in the catalog
3
FreeScoutAGPL-3.0 mailbox already on /best/shared-inbox. /compare/chatwoot-vs-freescout.
When to pick it: A helpdesk mailbox if Chatwoot is not the shape.
4,618 stars in the catalog
4
osTicketGPL-2.0 classic ticketing.
When to pick it: A small ticket box beside WooCommerce or Medusa.
3,994 stars in the catalog
How they compare
| Tool | License | Self-host | Best for |
|---|---|---|---|
| Chatwoot | Not listed | Medium | Shopify-shaped conversations you host. |
| Zammad | GNU Affero General Public License v3.0 | Medium | Tickets next to the shop, not Gorgias macros. |
| FreeScout | GNU Affero General Public License v3.0 | Easy | A helpdesk mailbox if Chatwoot is not the shape. |
| osTicket | GNU General Public License v2.0 | Medium | A small ticket box beside WooCommerce or Medusa. |
Related pages
- Chatwoot + Resend + Onyx stack
- Medusa / Saleor / WooCommerce stack
- WooCommerce / Ghost stack
- Replace Intercom
- Replace Zendesk
- Replace Freshdesk
- Replace Front
- Replace Help Scout
- Replace Drift
- Replace LiveChat
- Replace Intercom Fin
- Replace Zoho Desk
- Replace Olark
- Replace Missive
- Replace Tawk.to
- Replace Smartsupp
- Replace Gorgias
- Replace Hiver
- Replace Freshchat
- Replace Kustomer
- Replace Crisp
- Replace Tidio
- Replace Shopify
- Replace BigCommerce
- Replace Gumroad
- Replace Podia
- All best open-source pages
- All compare pages
- All replace pages
- All stacks
- Tools catalog
FAQ
- Chatwoot or Zammad?
- Chatwoot if you want the published Gorgias inbox. Zammad if the job is email tickets — /compare/chatwoot-vs-zammad.
- Is this Shopify?
- The store stays on /replace/shopify. This page is the support desk beside it.
- Is this Zendesk?
- A generic helpdesk stays on /replace/zendesk and /best/helpdesk. This page is the ecommerce-shaped inbox.
- Are these free?
- Chatwoot community is MIT Expat if you skip enterprise/. Zammad and FreeScout are AGPL-3.0. osTicket is GPL-2.0. You pay hosting. Template users never pay c17.
- How do I deploy it?
- Open /stacks/chatwoot-support. Persist the database. Connect one store channel.
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